We appreciate your decision to choose our store and product! Your satisfaction is highly important to us, and our primary goal is to offer exceptional support to ensure a seamless experience with our product. Our support policy encompasses the following terms and conditions:
- Support Period
We offer product support for a duration of 6 months starting from the date of purchase. Following the 6-month period, support will no longer be accessible.
- Support Channels
To provide you with assistance, our support team is accessible through the “Get Support” form on your Dashboard. If you require support, please utilize the “Get Support” form located on your My Account Dashboard.
- Support Services
We provide support services to address technical issues and bug fixes specifically pertaining to our product. Our support team is here to assist you with any concerns related to product functionality, error troubleshooting, and other technical problems you may encounter.
- Exclusions from Support
Our support policy does not cover the following services:
- Installation: The support policy does not cover installation services. If you require assistance with installation, please contact us, and we can provide you with our service at a nominal cost.
- Customization: Customization services are not included in our support policy. If you require customization for our products, please get in touch with us, and we can provide you with our service at a minimal cost.
- Hosting and Server: We do not cover issues related to hosting or server configuration.
- Third-party: Issues arising from third-party plugins, themes, or modifications to the product code are not covered by our support policy.
- Response Time
Our goal is to provide a response to support requests within 24-48 hours. Nevertheless, during periods of high demand, it may take longer to address your support inquiry.
- Eligibility for Support
In order to be eligible for support, it is necessary for you to provide us with your purchase code and a comprehensive description of the issue you are encountering. If you have made any modifications to the product code or implemented changes to the original product, we may not be able to offer support.
- Support Renewal
Upon the conclusion of the support period, you have the option to renew the support service by paying the relevant fee. If you require an extension of the support service, kindly reach out to us for pricing details.
We trust that this Support Policy has addressed any inquiries you may have had. If you require additional assistance, please do not hesitate to contact us.
Andaman Tech retains the right to modify our Support Policy periodically without providing advance notice to customers. Therefore, it is important to ensure that you stay well-informed about any changes that may occur.